MyGymDay
Partner app
Account deletion · both apps

Delete your account

Members can do it themselves, in the app, in about ten seconds. Gym owners and staff send one email and we do it for them. Both routes erase the same things, and neither can be undone.

Last updated 3 September 2026

Two routes

You use the member app

There is a button for it in Settings. It runs the moment you confirm, with nobody to ask and nothing to wait for.

Do it in the app

You run or work at a gym

The partner console has no delete button yet, so this is a written request. One email, from the address on the account, and we complete it for you.

Send the request

Members

Five taps, and it is done

Nothing to email and nobody to convince. The button sits at the bottom of Settings behind a press-and-hold, so it can never be a stray tap — and once it runs, it runs immediately.

  1. Open Profile

    The tab on the right of the bar along the bottom.

  2. Tap Settings

    Near the bottom of the screen, in the row just above Sign out.

  3. Scroll to Danger zone

    The last group on the screen, under a small grey heading. The row reads Delete account — “Permanently erase your data and sign out” — and it is the only row in the app that does this.

  4. Read the confirmation

    It is titled “Delete your account?” and it says: “This permanently erases your profile, streaks, visits and gym connections. It can’t be undone.” The way out is Keep my account, and nothing has happened yet.

  5. Press and hold Delete account

    While your finger is down the button reads “Hold to delete…”. Let go early and nothing happens. Hold it out and the app signs you out, tells you “Your account was permanently deleted.” and returns to the sign-in screen.

There is no undo, and no waiting period

The rows are gone the moment the hold completes — not queued for thirty days, not recoverable by writing to us. Signing in again with the same Google account or the same email address starts a brand new, empty account; it does not bring the old one back.

The scope

What goes, and what is not yours to take

Deletion is deliberate rather than sweeping: it clears every row that belongs to you, one table at a time, and it stops at the things that belong to somebody else.

Erased

  • Your profile — your name, your photo and the account itself.
  • Every visit you have ever made: check-in, check-out, duration, and the coordinate recorded at the moment you checked in.
  • Your weekly plan and every workout session logged against it.
  • Your gym connections and memberships. You come off your gym's roster the same instant.
  • Every fee your gym recorded against you, paid or outstanding, including the receipts. Those rows are attached to you, so they leave with you — if you want a copy, ask your gym for it before you delete.
  • Your notifications, and any support ticket you raised from inside the app.
  • Your uploaded picture files, removed from storage rather than merely unlinked.
  • The location fence your phone was holding for automatic check-out, switched off as part of the same action.

Untouched

  • The gym itself. Its name, photos, opening hours, plans, staff and other members are the gym's, and deleting your account does not close it or change it.
  • Anything your gym wrote down somewhere else — a paper register, a spreadsheet, a message to a trainer. We cannot reach those and would not claim otherwise.
  • Email you have sent us. It sits in a mailbox like any other email; ask in the message and we will delete the thread too.
  • Your Google account, if that is how you sign in. MyGymDay only ever received your name, email address and profile picture, and deleting here changes nothing at Google — revoke the app in your Google account if you also want that connection gone.

Gym owners and staff

Three lines in an email

The partner console has no delete button yet, and saying otherwise would send you hunting for a screen that does not exist. Until it ships this is the route, and it ends in the same permanent deletion.

  1. Write from the address on the account

    That is how we know it is you. A request from any other address gets one reply asking you to send it again from the right one.

  2. Name your gym and the city it is in

    Gyms share names more often than you would expect, and the city settles which one is yours without a round of questions.

  3. Say what should happen to the gym

    Your account and your gym are two separate things, so tell us which you mean. Handing it to somebody else, and we leave it standing for them. Closing it, and we take it down with you.

Send the request

This opens your mail app with the subject and the three lines already written. Read them, add your gym, and send.

Email support@mygymday.app

No mail app on this device? Write to support@mygymday.app from anywhere, as long as it is the address on the account.

What happens next, and what we will never ask for

We usually reply within a couple of days, and the deletion itself is done within thirty days of that first reply — in practice, the same week. We will never ask you for your password, and we will never ask you to confirm through a link that is not on this website. Anybody who does is not us.

The consequence

A gym does not disappear with its owner

Deleting a partner account is not the same as closing a gym, and the product treats them as the two different things they are. Your account goes the way a member's does. The gym stays exactly where it was, with its name, photos, hours, plans, roster and history intact — your name is simply cleared from it.

Your members can still check in

The poster on your wall keeps working. The code behind it is the gym's, not yours, so it is detached from your account rather than deleted, and a member scanning it the next morning notices nothing. Your staff keep their own access too — their accounts and their permissions are theirs, and removing yours does not touch them.

What the gym loses is its owner, and that is worth being plain about: until somebody is attached in your place, nobody can change the gym's details, plans or setup from the console. Front-desk work carries on. Ownership does not. That is exactly why the third line of the email asks what should happen to it.

Money stays recorded

Every fee you or an employee collected stays in the gym's ledger. The rule is written into the database rather than into a policy anybody could quietly reverse: the column that records who took a payment is set to null on delete, so removing an employee never erases the ledger. The amount, the date and whether it was settled all survive; only the name of the person who took it is detached.

The one asymmetry worth knowing A member's deletion works the other way round. Their payment rows belong to them, so those rows leave with them — a settled fee from a member who deletes their account is gone from your ledger, not anonymised in it. If you need a lasting record of what your gym has collected, keep it where you have always kept it. MyGymDay records money; it is not your accounts.

Questions

Before you go

I am a member. Do I need to email you as well?

No. The button in Settings is the whole process — it runs against your own signed-in account, finishes in a second or two, and there is nothing for us to approve. Emailing us afterwards only means we reply to say it is already done.

If I sign in again, will my history come back?

No. Signing in again — with the same Google account or the same email address — starts a new, empty account that happens to share your name. Your visits, your streak and your plan are not archived anywhere for us to restore, which is the honest cost of deleting rather than hiding.

Can I just leave a gym instead?

Yes, and if you are changing gyms rather than leaving MyGymDay it is the better move. Disconnecting from a gym in the app ends that connection and leaves everything you have recorded — every visit, your streak, your plan — exactly where it is. If you also pay a membership there, closing that is between you and the gym.

Will my gym still have a record of what I paid?

No, and this is the part most people do not expect. The fees your gym recorded against you are attached to your account, so they leave with it — paid, outstanding and receipts alike. If you want a copy for yourself, or your gym needs one for its own books, ask before you delete rather than after.

I run a gym and I use the member app too. What happens?

It is one account, so deleting it from the member app deletes all of it, gym ownership included — your gym is left standing but with no owner attached. There is nothing different about partner accounts underneath; the written request exists only because the partner console has no equivalent screen yet. If you want the gym handed to somebody else, email us first and delete afterwards.

Can anybody else delete my account?

No. Deletion runs only against the account that asked for it, proven by that account's own signed-in session — there is no way for us, or for a gym, to point it at somebody else. A gym removing you from its roster removes you from its roster and nothing more; your account, your history and your streak are untouched.