Getting help

No. Your visit was recorded the moment you checked in, and the streak counts the day, not the length. Three separate things try to end a session: your phone noticing you have left the gym's radius, the app checking the next time you open it, and a sweep on our side that closes anything nobody ever ended. The worst case is a duration that looks longer than your workout, not a missing day.

Yes — send the date and roughly the time and we will correct the record. It usually has an ordinary cause: location switched off, a battery that died, background location denied to the app, a gym whose point was set a little loosely at setup, or simply a very large building. None of that makes the app broken, and none of it is worth arguing about, because a session is a record of your own training rather than a timesheet.

Every fee you see was typed in by your gym, in the gym's own console, after money changed hands somewhere else — cash at the desk, a transfer, a card machine that is not ours. No payment goes through MyGymDay, so we hold nothing to check it against. Ask whoever took the payment to correct the entry; we can tell you what the console says, but we cannot settle what you owe.

You do not need us for that. In the member app it is Profile → Settings → Danger zone → Delete account, behind a press-and-hold, and it runs immediately. The deletion page walks the five steps and lists exactly what goes and what stays. If you run a gym, that page has the written route for partner accounts.

There is no live chat, and no support hotline. Support for both apps is one email address, with a reply within a couple of days. Writing has a real advantage: the whole thread — dates, screenshots, what you already tried — is in front of whoever picks it up, which is why most things are settled in one reply rather than four.